Terms of Service - Calma Bags

Terms of Service

Shop safely in our shop.

These legal conditions regulate the contracting/purchasing process in the online shop of the website for which “Ismael Menacho Pérez”, hereinafter CALMABAGS, is legally responsible.

The purchase of any of the products or services offered on www.calmabags.com implies the acceptance of these legal contracting conditions, the legal notice and the privacy policy.

CALMABAGS informs the user that the language chosen for the conclusion of this electronic contract is Spanish and that the storage of the same by a trusted third party is not foreseen, although CALMABAGS does store a record of all the orders placed by its clients.

If you wish you can print or copy this screen to keep these legal conditions.

Purchasing Process

In our shop, you will find the catalogue of products and services offered by CALMABAGS, to purchase any of them you must follow the following purchase process:

1st.- Select the desired product or service by adding it to the shopping cart.

2nd.- Read carefully all the available information about the product or service. The prices indicated next to the product are prices in Euros with the corresponding taxes included. The detail of the taxes will be shown in the shopping cart before finalising the purchase process.

3rd.- Access the shopping cart, where you can check the details of the products or services ordered, the sale price and the applicable taxes.

4th.- If you have it, click on “Apply coupon” to receive your discount. If you are satisfied with the order, you must click on “Finalise purchase” and fill in the data collection form for the shipment.

5th.- Next, you will have to provide your shipping details, select the shipping option and finally select the payment method.

6th.- Once you have completed the payment, you will receive a confirmation message with the details of your order. If you do not receive this message, please contact us.

7th.- CALMABAGS has the following payment methods: Paypal and credit – debit cards.

8th.- If you wish to make any type of modification in the data introduced in the purchase process, CALMABAGS puts at your disposal the e-mail address and our customer service number +34 856 09 24 55.

Right of withdrawal. Return guarantee.

In accordance with the provisions of art. 101 of the Royal Legislative Decree 1/2007 approving the revised text of the General Law for the Defence of Consumers and Users, the customer may exercise the right of withdrawal and may cancel the order, if it is found that it does not meet their expectations.

The exercise of this right must be made within a maximum period of fifteen (15) working days from receipt and according to the official calendar of the place where the order has been delivered.

In order to be able to exercise this right, it is necessary that the products or services in question are not personalised or tailored to the customer’s specifications. Nor will the withdrawal of services whose execution has already begun be accepted, as established in art. 102 of the aforementioned regulation.

The Customer may exercise the right of withdrawal by sending an email to the email address in which you must indicate your name and surname, as well as the identification data of your order, in this email you must state your desire to exercise the right of withdrawal.

Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product, will not be exchanged or returned. The product may not have been assembled or used.

Conditions of return

Return shipping costs are to be borne by the purchaser. If the item is not returned in its original condition, the buyer will be responsible for any loss of value.

Discounts and offers

All our products have a 40% discount applied directly on the price with respect to the value at which they can be found on other sales platforms.

Return of defective products.

In cases where you consider that, at the time of delivery, the product does not conform to the stipulations of the contract, you must contact us immediately by email to the email address providing details of the product and the damage it suffers.

You must return the product to us at the address indicated by our customer service. We will carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether the product is to be returned or replaced (if applicable).

The return or replacement of the item will be made as soon as possible depending on the stock but in any case within a period not exceeding 45 days from the time you confirm by e-mail the acceptance of the return of the defective product.

The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item to you and the costs that you would have incurred to return it to us.

The return will be made in the same way that was used to pay for the purchase. As a general rule, CALMABAGS is responsible for any lack of conformity that becomes apparent within two years of delivery, excluding those products with a useful life of less than this period.

The rights recognised by the legislation in force remain unaffected.

Complaint forms

CALMABAGS has complaint forms available at our headquarters located at Calle Sor Pilar Linares 26. 11600 Ubrique, Cádiz. If you wish to make use of them, you can ask for them to be sent to us via the following e-mail address

Availability of products

All product orders are subject to availability and, in this sense, if there are difficulties in the supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order.

If you do not wish to order such substitute products, we will refund any amount you may have paid.

Product features

We reserve the right to withdraw any Product from this website at any time and/or to remove or modify any material or content on this website. We shall not be liable to You or to any third party for the removal of any Product from this Website, or the removal or modification of any material or content on the Website.

Value added tax

In accordance with current legislation, any purchase made through the website will be subject to Value Added Tax (VAT).

Version

These Terms and Conditions are dated 01/04/2018 and any changes to their terms will be published on the website.

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